Shahbaz Sharif launched a digital complaint system a few months ago where citizens of the Punjab could simply send an SMS to 80011 and their problems were supposed to be solved on a priority basis. This service was meant to be a direct access to the Chief Minister’s decision making team and would make sure of positive results.
Managed by SMSall.pk, an online mobile community where users could send SMS to a number of mobile phones. Where we were afraid of misuse of the service by using it as a medium to serve the governmental propaganda, we were faced with even more disappointment when the service decayed slowly into oblivion.
We have received a number of complaints from our readers regarding the digital complaint system itself. So we sent a message with a complaint to the digital complaint system at 80011 at 1:17 pm, January 22, 2013 and received an automated response from the number.
The response said “Your message has been sent to the group 80011! (Sent using SMSall.pk)” and after that there was no response even up till now. It seems that the “direct service to CM” has somehow been redirected into forgetfulness and that no one responsible is actually looking at the messages received.